All Products FAQ
Solutions applicable to all products
When you cancel your subscription, we ship the last box you paid for, then you will not receive any further renewal billings. We have found this is what mo...
Mon, 29 Apr, 2019 at 8:31 AM
Since all of the Box Mountain products have been migrated over from their own sites with their own policies, shipping rates will vary based on country and p...
Sun, 16 Aug, 2020 at 8:38 AM
Yes! You even save a little bit when you do this. This shows as an option for most of our subscription products.
Sun, 16 Aug, 2020 at 8:32 AM
This year, it is very hard to say. For international orders, it is too late. Those orders will not arrive by Christmas. Within the US, USPS say...
Sat, 12 Dec, 2020 at 3:25 PM
If your order number begins with BML, you are on our new site at Box Mountain LLC. You should be able to make any changes from your account page. You...
Mon, 30 Jan, 2023 at 6:23 PM
The shortest answer to this question is: It is probably not lost. Just taking a long time. If your package shipped before Christmas has not yet arrived...
Wed, 30 Dec, 2020 at 10:15 AM
If you are trying to log in to your account at boxmountainllc.com and getting any kind of an error message, you probably have not verified your email and se...
Thu, 15 Oct, 2020 at 8:08 PM
If you have your account on our new site at BoxMountainLLC.com, you may have noticed a little widget on the screen mentioning points. One of the cool ...
Mon, 10 Jan, 2022 at 7:08 AM
Unfortunately, due to the import requirements put in place for Brexit, we are unable to ship to the UK effective 1/1/21. We realize that this is disappo...
Wed, 30 Dec, 2020 at 10:29 AM
What to Do if You're Running into Issues Subscribing Certain browsers and ad-blockers can interfere with the subscription check-out process. This lea...
Wed, 20 Jul, 2022 at 9:57 PM