All Products FAQ

Solutions applicable to all products

Why did I get a box if I cancelled my subscription?
When you cancel your subscription, we ship the last box you paid for, then you will not receive any further renewal billings.  We have found this is what mo...
Mon, 29 Apr, 2019 at 8:31 AM
How much is shipping?
Since all of the Box Mountain products have been migrated over from their own sites with their own policies, shipping rates will vary based on country and p...
Sun, 16 Aug, 2020 at 8:38 AM
Can I pay for several months of a subscription in advance?
Yes!  You even save a little bit when you do this.  This shows as an option for most of our subscription products.  
Sun, 16 Aug, 2020 at 8:32 AM
Will my order arrive by Christmas?
This year, it is very hard to say.   For international orders, it is too late.  Those orders will not arrive by Christmas.   Within the US, USPS say...
Sat, 12 Dec, 2020 at 3:25 PM
How do I make a change to my subscription?
If your order number begins with BML, you are on our new site at Box Mountain LLC.   You should be able to make any changes from your account page.  You ca...
Fri, 11 Sep, 2020 at 7:17 AM
My box has shipped but is taking a long time. Is it lost?
The shortest answer to this question is:  It is probably not lost.  Just taking a long time.   If your package shipped before Christmas has not yet arrived...
Wed, 30 Dec, 2020 at 10:15 AM
I have a subscription, but my login won't work.
If you are trying to log in to your account at and getting any kind of an error message, you probably have not verified your email and se...
Thu, 15 Oct, 2020 at 8:08 PM
What are loyalty points and how do I use them?
If you have your account on our new site at, you may have noticed a little widget on the screen mentioning points.   One of the cool ...
Sat, 17 Oct, 2020 at 8:04 PM
Do you ship to the UK?
Unfortunately, due to the import requirements put in place for Brexit, we are unable to ship to the UK effective 1/1/21. We realize that this is disappo...
Wed, 30 Dec, 2020 at 10:29 AM