If your order number begins with BML, you are on our new site at Box Mountain LLC.
You should be able to make any changes from your account page. You can pause, cancel, change product, change address, change billing, etc.
Access your account login at https://boxmountainllc.com/account It is best to do this from a desktop or mobile browser in desktop mode.
If it says email already exists and will not let you login or reset your password, we will need to manually reset this for you and you can send us a message asking for that.
If you are on the new Box Mountain site and trying to change the product on your subscription, you may need to contact us to make that change for you as we are still working through some configuration issues.
If you activate your account and still do not see your information, you may still be on the old site. Proceed to the bottom of this page for information on how to get to the old site.
Once you have logged in, you can click MANAGE MY SUBSCRIPTION
Then select the subscription you would like to update and scroll down to the options below the subscription.
Select the option you would like to update, make the update, and save. All set.
Please note that changes made here will apply to future orders only. If you have an order that has been paid for, but not yet shipped, you will need to contact us to make the changes on the open order.
If your most recent order does not begin with BML, you are still on one of our old sites and can access using instructions in this section.
OLDER SUBSCRIPTIONS:
Here are the account access links for the old sites:
PLEASE DO NOT REACTIVATE YOUR SUBSCRIPTION ON THE OLD SITE. We're trying to encourage all to move to the new site.
Maker Box is at https://makerbox.cratejoy.com/customer/login
Cryptid Crate is at https://cryptid-crate.cratejoy.com/customer/login
Pips Mountain is at https://pipsmountain.cratejoy.com/customer/login